So you run a business and you wish to select a CRM solution that is a perfect fit for your company. There is a plethora of CRM alternatives out there, you need to select the best based on a few criteria. You have to be in a position to ask the right questions so that you can get the required information about software capabilities and vendor appropriateness.
Consider the following points:
* What are your prime requirements; targeted marketing, customer retention, adding to the customer base, business intelligence, or a combination of these
* Is your staff prepared to move on to a CRM system and work on the deployment
* Do you have the IT strength to run and maintain a CRM deployment
* What is your financial capacity to endure a sustained deployment process
* Is your business better suited to SaaS or an on-premise CRM deployment
* What is the extent of database integration that is required
* Will your legacy systems work with your new CRM deployment
* What will be the cost of upgrades
* Is the vendor reliable, what is his past track record
* At what point will your CRM system yield an ROI
If you search for answers to these questions, you will not go wrong with your CRM selection.
