Ask These Questions Before You Select Your CRM Solution


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So you run a business and you wish to select a CRM solution that is a perfect fit for your company. There is a plethora of CRM alternatives out there, you need to select the best based on a few criteria. You have to be in a position to ask the right questions so that you can get the required information about software capabilities and vendor appropriateness.

Consider the following points:

* What are your prime requirements; targeted marketing, customer retention, adding to the customer base, business intelligence, or a combination of these

* Is your staff prepared to move on to a CRM system and work on the deployment

* Do you have the IT strength to run and maintain a CRM deployment

* What is your financial capacity to endure a sustained deployment process

* Is your business better suited to SaaS or an on-premise CRM deployment

* What is the extent of database integration that is required

* Will your legacy systems work with your new CRM deployment

* What will be the cost of upgrades

* Is the vendor reliable, what is his past track record

* At what point will your CRM system yield an ROI

If you search for answers to these questions, you will not go wrong with your CRM selection.


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