How many Facebook friends do you have?
10? 125? 1000? The number of friends you have on social networks is unlikely to actually correlate to how many you have in real life. A recent study has found that the number of ‘friends’ you accumulate online is most likely to reflect your personality traits. The three personality traits found to affect how you behave on social networks are Extraversion, Emotional Intelligence and Machiavellianism.
Emotional Intelligence, which refers to the ability to identify and manage emotional states in yourself and other people. At Beyond Philosophy we believe an organisations Emotional Intelligence is key to their Customer Experience and how they interact with customers. How does your organisations levels of Emotional Intelligence, Extraversion and Machiavellianism play out online? When planning your social media properties, to what extent do they exist to help the customer, or just drive sales for your organisation?
Thanks to Tomas Chamorro-Premuzic, Ph.D for the link
Great post and a topic which is right up my alley My company together with the Swinburne university Brain Sciences Institute has been doing a study on Social Media and the skills in Emotional Intelligence over the last eight months. We have our first meeting tomorrow to begin to develop a paper on the results. http://bit.ly/EISM_study . I was also recently interviewed about the topic http://bit.ly/iJump_EISM_Interview . I began the study as a result of realising that a number of businesses were having their staff use channels of Social Media which may not be appropriate for them.
Earlier this year we released an e-Book which some of the readers of your post may be interested in “Developing an Online Social Media culture” which focuses on how Miroblogging in particular relates to the skills in Emotional Intelligence. It was offered free to anyone who has taken part in the survey but obviously we need to charge others (sorry about that) http://bit.ly/Twitter_e-book