Customer Service Humor–Even in Airport Security


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This being a rather insane season to travel, it seems appropriate to bring up the most sanity-restoring of all airport signs.

Not that this is a race with much competition: The easy winner is MKE’s post-security “Recombobulation Area” sign. (The sign delineates an area where travelers can undo any TSA-enforced wardrobe malfunctions and generally reclaim their dignity.)

In pretty much any customer service situation, a little humor and acknowledgment that we’re all in the same boat (or plane) goes a long way. Even in airport security.

Recombobulation Area, Post-Security

Post-security Recombobulation Area, MKE Airport

Republished with author's permission from original post.

Micah Solomon
Micah Solomon is a customer service consultant and trainer who works with companies to transform their level of customer service and customer experience. The author of five books, his expertise has been featured in Forbes, Fast Company, NBC and ABC television programming, and elsewhere. "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." –Steve Wozniak, Apple co-founder.


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