Have You Forgotten About the Value of Direct Mail?


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The Challenge: All businesses want to engage in sophisticated multichannel marketing, but many are forgetting about the power of direct mail as a vital element of their media mix.

As we reported earlier this year, a recent Direct Marketing Association study found that 93% of marketers using multiple channels indicated they have attempted to integrate their messaging, but only 27.4% of these said their efforts are ‘effective’…

Experienced marketers know that relevance means sending the right message to the right person at the right time. But they neglect a key aspect: that message must be delivered per that individual’s media preferences.
According to a recent Epsilon study, “Consumers use and trust certain communications channels more than others”. While the general point may not be surprising, at least one detail will be a surprise to a number of marketers: 50% of U.S. consumers prefer direct mail to email.
Out With The Old?

Data-driven marketers shouldn’t ignore the evidence: consumers want direct mail to be part of their multichannel mix. Many common objections to this channel among “digital-only” marketers are at odds with the evidence:

Consumers Prefer Mail

Epsilon’s study found that, “despite direct mail’s reputation for being ‘old school’ or expensive, it is the top choice of U.S. and Canadian consumers for the receipt of brand communications in almost every category, ranging from ‘health to household products, to household services, insurance and financial services.'”

Young Consumers Prefer Mail

Nor is this true only for technophobes: Epsilon found that “the preference for direct mail also extends to the 18-24 year old demographic.”

? Deliver Content Per Consumers’ Media Preferences

Search and social media allow us to send the right message to the right person at the right time, but the right channel isn’t always online.

? Email is not Always the Most Cost-Effective Channel

Extensive testing for clients by our company determined that while the Cost per Piece is clearly much higher for Direct Mail than Email, the yield from direct mail efforts are often far greater, i.e., sales per 1000 names. Therefore, total sales from direct mail are often significantly higher than email.

? Seriously Consider Direct Mail As Part of Your Multichannel Mix

Forward-thinking marketers should evaluate the potential value of direct mail as a component of their multichannel mix. It may not be effective for all businesses, but it just might be right for yours.

Republished with author's permission from original post.

Ernan Roman
Ernan Roman (@ernanroman) is president of ERDM Corp. and author of Voice of the Customer Marketing. He was inducted into the DMA Marketing Hall of Fame due to the results his VoC research-based CX strategies achieve for clients such as IBM, Microsoft, QVC, Gilt and HP. ERDM conducts deep qualitative research to help companies understand how customers articulate their feelings and expectations for high value CX and personalization. Named one of the Top 40 Digital Luminaries and one of the 100 Most Influential People in Business Marketing.


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