Giving Thanks for Customer Service Challenges


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It’s often in our customer service problems that we learn the most valuable lessons and develop the greatest inner strength. Do we take time to give thanks for these challenges that benefit us so much?

Give thanks customer service challangeIt’s easy to give thanks for the good things we have in life. We often express gratitude for the good moments, the meaningful relations, and the abundance that we enjoy.

But what about the tough problems, challenges, and difficulties that we have to endure?

We learn so much and become so much more as we successfully endure through them, navigate the treacherous waters in search for the elusive solution. Once the solution is found, do we look back and give thanks for the opportunity to have gone on that difficult journey?

Give thanks for customer service challanges

Every month of November, those of us in the United States take the time to celebrate the blessings that we have and to give thanks for all we have received. Those of us in the customer service industry have many reasons to give thanks. Some of these include:

Being thankful for the uniqueness of customer service. Being able to truly serve customers each day on the front line is unique. It’s a privilege to talk to real customers each and every day.

Being thankful for patience and understanding that is so often missing from your industry and that people generally don’t believe exists in customer service. Being known by your customers and your industry for great customer service shows that your efforts are noticed and what you do really matters.

Being thankful for learning something new each day. Although we answer the same questions over and over again, if you really stop and think about it, nearly every day presents a unique problem never seen, or new customer experiences that have never happened before.

Being thankful for organizations committed to delivering exceptional customer service. It’s truly liberating knowing that your company’s mission is a customer service focus and that organization leaders are involved in and committed to great customer service.

Being thankful for the opportunity to solve customer problems each day. It’s humbling and exhilarating to be trusted by customers to help them in their time of need. In customer service you are trusted as the expert and people depend on you for solutions.

Being thankful for the opportunity to motivate, inspire, and set the example for customer service around the world. When you begin making a difference with your customer service experience, others begin to notice. Whether it’s said or not it’s noticed and once you’re out there, you are now responsible for setting the standard.

Being thankful for the customer experience journey. It’s awesome to be able to directly affect a key moment in the customer experience journey is not something to take lightly.

Finally, being thankful for the customer service community. It’s inspiring to connect with other visionaries and leaders on all of the customer service blogs, on Twitter, Facebook, and LinkedIn.

A sincere, heartfelt thanks goes out to all those who have made all this possible. Thank you.

Republished with author's permission from original post.

Flavio Martins
Flavio Martins is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise authentication services and high-assurance SSL certificates trusted by thousands of government, education, and Fortune 500 organizations. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty. Blog: Win the Customer!


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