Release Focuses on Revenue Generation and Customer Retention
Boca Raton, Florida | April 16, 2007: FTS (LSE: FTS), a global provider of Business Control, Billing and CRM solutions for communications service providers, announced today the availability of Leap™ Billing RC (LBRC) version 7.0, a next generation billing and CRM solution for the Americas market.
Version 7.0 builds upon the company’s extensive experience and success gathered from FTS’ large installed base of customers and years of product development. The new version focuses on four key areas:
1. Enhanced support for MVNOs, IP based services, and content
This includes extensive additions to LBRC’s charging functionality addressing new advanced services and bundled offerings. Coupled with its flexibility and outstanding configurability, the solution enables providers to stay ahead of their competition and lead with new services.
2. Customer retention
Focusing on one of the industry’s most pressing needs, LBRC Version 7.0 introduces additional customer retention functionality including loyalty points, rewards, and discounts.
3. New management tools improving control and performance
OPEX efficiency has been lifted to new heights. LBRC Version 7.0 includes a new set of management tools (workflow, work queues and monitors) to provide for ultimate control of order processing, treatment and other internal processes.
4. Consolidation support
Helping providers as they participate in the substantial industry consolidation, the new version includes a state-of-the-art, XML-based transformation tool (XBi) allowing efficient infallible integrations and systems migrations.
Having a keen focus on the industry and its customers, FTS developed this release through strong cooperation with its growing customer base. The Leap Billing RC User Group has been actively contributing to the release with ideas, areas of improvement and helping FTS focus on real provider needs. The resulting solution not only addresses standard next generation billing issues but goes a long way in delivering a platform for revenue growth, customer retention, and OPEX containment.
“This latest release has ensured that FTS remains ahead of the curve,” said Arlin Goldberg, Executive Vice President Information Technology, Eschelon Telecom, Inc. “Version 7.0 has some very innovative functionality that we will be extremely interested in implementing. It is very positive that FTS has listened to us and the rest of the market and created a product that addresses the needs of our business.”
“The new release delivers service providers a solution focused on increasing revenue and reducing OPEX,” said Shaul Ganel, President of FTS’ North American Division. “We put special attention to issues like customer retention, systems consolidation and providing robust set of tools for the day-to-day management of the BSS systems.”
