Every leader that I talk with tells me they wish their team acted like owners.
Meaning, that the employees looked out for the financial interest of the organization and took care of customers in a way that would make them want to return.
What are the four keys that will instill this type of motivation and engagement?
Before I answer that question, I will tell you that:
These four keys are not dependent upon the type of organization you are in.
These four keys are equally as powerful for any role within the organization.
These four keys open the door to discretionary energy of the work force!
The first key is to share the truth.
The truth about where the organization is going. The truth about how we make and lose money. The truth about how they contribute. The truth about how they get ahead and get the goodies in the organization. If things are not going good, the truth about the situation and what they can do to help.
The second key is to provide skills.
The purest path to intense engagement is providing skills that make the work force more marketable and promotable.
The third key is clarity.
People crave clarity about how they impact the organization, and more importantly, how they can advance in the organization.
The fourth key is accountability.
High performers love accountability.
Average performers are often uncomfortable with accountability.
Low performers try to hide from it.
If you want to motivate and energize your team to act like owners, do not pollute the winners circle. Providing accountability about how you are going to recognize and reward those who do from those who do not is critically important.
Regardless if you are a front line supervisor, or a C Suite executive, these four keys are equally relevant.
P. S. These four keys are equally as powerful at home with your kids.
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