I spend a good deal of time keeping my eyes and ears open for stories of exceedingly good or profoundly poor customer service. Here’s one of the latter that was just released in the Orlando Sentinal about the sheer impossibility of finding someone at Dell Computers who actually cares. It’s about a man trying to return a computer that had been stolen to it’s rightful owner, and a company that couldn’t care less.
This has the potential of landing in our 2013 annual top eight customer service failures!
