Explaining Social Business in a Way that Makes Sense


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Quick note, the picture is supposed to be of something “weird” that people will have a hard time explaining, it’s my analogy to “social.”

This past week has been a flurry of conferences and events. I’ve literally had hundreds of conversations with so many people that it started to get a bit exhausting. I’ve also had the opportunity to LISTEN to a lot of conversations. I was really interested to hear more about how people describe and talk about “social” anything. Whether it’s social media, social CRM, the social customer, or social business; it didn’t matter. I just wanted to hear how these terms were being used in context and what the reactions were of people who were on the receiving end of hearing those terms. I’ve heard dozens of explanations and descriptions that were used to describe pretty much the same concept or idea.

When discussions around “what is social X” or “why is social X important” came up I heard discussions that ranged from talking about a specific tool to talking about how some companies are making money on twitter to blogging and Facebook strategies to, you name it. In all of the conversations that I either participated in or listened to it was never really clear what anything was or why anything “social” was that important. I started to wonder if people felt that way when they talked to me about social business. I spend a lot of time with folks that understand social business, so when I talk to them it’s easy, everything just makes sense because we are both on the same page. That’s great, but that’s not my audience. I need to make sure that everything I say makes sense to everyone. Literally anyone that I talk to about social business should walk away saying, “ya that makes complete sense.” This has been part of the new effort that we have been undertaking over at Chess Media Group. We’re trying to make social business easy to understand for anyone an everyone.

I did a little test over the past few weeks and tried explaining social business a few different ways to see which explanations made the most sense with folks I was speaking to. By far, the following explanation seemed to have made the most sense with everyone I talked to.

Here’s what I tell people.

The same business problems and challenges that companies were faced with 5 years ago, 10 years ago, or 50 years ago still exist today. This hasn’t changed. What has changed is how organizations solve these same business problems but in the context of how people have changed their behaviors around how they purchase, who they trust, how they consume information, how they interact, where they spend their time , and what they expect from who they interact with (and yes, a few others).

That’s it, simple? Makes sense? Any questions?

I realize that sometimes I might say or write about something that makes some people say, “WTF?” So, if that ever happen by all means call me out on it and make me explain it. If you don’t understand what I’m saying then chances are that many other people don’t either.

So here’s the deal, you ask questions about doesn’t make sense and I’ll do what I can do explain anything in a way that makes sense


Republished with author's permission from original post.

Jacob Morgan
I'm a best-selling author, keynote speaker, and futurist who explores what the future of work is going to look like and how to create great experiences so that employees actually want to show up to work. I've written three best-selling books which are: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).


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