It’s always great to see someone else on the blogosphere who is aligned with our vision of what makes up a great customer experience and we came across this post by Steve Billingham who references our second book, Revolutionize Your Customer Experience. The post is featured on Money Marketing and Steve talks gives some clear advice on crafting a truly memorable customer experience.
“While I remember that the food was fantastic, the “experience” was so memorable that I can still remember every detail but I could not tell you what I ate.”
It’s a great post and you can read it here, and check out Steve’s own blog here
