Experiences across the digital divide

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WOW, you use the Internet and that means you may be wealthy!

Actually, several surveys by the Pew Research Center’s Internet & American Life Projects found key technology use differences between $75,000 plus households and those in lower-income settings. According to the study, “95% of Americans who live in households earning $75,000 or more a year use the internet at least occasionally, compared with 70% of those living in households earning less than $75,000. Even among those who use the internet, the well off are more likely than those with less income to use technology.” Of those 95% of higher-income internet users:

  • 99% use the internet at home, compared with 93% of the internet users in lower brackets.
  • 93% of higher-income home internet users have some type of broadband connection versus 85% of the internet users who live in households earning less than $75,000 per year. That translates into 87% of all those in live in those better-off households having broadband at home.
  • 95% of higher-income households own some type of cell phone compared with 83% in households with less income.

While the percentage differences might not be glaring, they speak to a continued real digital divide.  Here are just a few more of the Pew findings regarding ownership of various types of technology:

  • 79% of those living in households earning $75,000+ own desktop computers, compared with 55% of those living in less well-off homes.
  • 79% of those living in higher-income households own laptops, compared with 47% of those living in less well-off homes.
  • 70% of those living in higher-income households own iPods or other MP3 players, compared with 42% of those living in less well-off homes.
  • 54% of those living in higher-income households own game consoles, compared with 41% of those living in less well-off homes.
  • 12% of those living in higher-income households own e-book readers such as Kindles, compared with 3% of those living in less well-off homes.
  • 9% of those living in higher-income households own tablet computers such as iPads, compared with 3% of those living in less well-off homes.

Have you considered the digital divide when you position marketing and technological experiences for your products and services?

Republished with author's permission from original post.

Joseph Michelli, Ph.D.
Joseph Michelli, Ph.D., an organizational consultant and the chief experience officer of The Michelli Experience, authored The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company and the best-selling The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary.

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