Evolving Support for Outside-In


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Ranjay Gulati presents a great case for moving Outside-In. His website http://ranjaygulati.com/rg/ provides access to several very useful and tested resources for those tasked with helping their organizations break out of their inside-out straightjackets. Here’s a preview video:

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Highly recommended.

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Republished with author's permission from original post.

Steve Towers
A seasoned practitioner with over 30 years of hands-on experience, Steve Towers is one of industry's noted experts in BPM, Customer Expectation Management and Performance transformation. Towers heads the Research & Professional Services network within the BP Group, the world's first and premier network for Process & Performance professionals.


  1. Hi Steve Thanks for putting up this video I’ve been looking for something by Ranjay on outside-in for some time. Some great points in the video


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