Details of Customer Experience


Share on LinkedIn

The problem with details? They’re just so teeny and easy-to-miss. It’s easy to think about them later. We realize after the fact when there is a horrible typo in our newsletter. We don’t see the need to test EVERY error a user can make and then the one we didn’t test becomes viral in its absurdity.

But if details are not paramount…well, it makes you look pretty silly.

This, from a recent T-Mobile hotspot user manual:

Notice anything? The battery in the picture, where they are telling you how to install it, is upside down and installed incorrectly!

What details do you need to worry about today?

Republished with author's permission from original post.

Jeannie Walters, CCXP
Jeannie Walters is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a globally recognized speaker, a LinkedIn Learning and instructor, and a Tedx speaker. She’s a very active writer and blogger, contributing to leading publications from Forbes to Pearson college textbooks. Her mission is “To Create Fewer Ruined Days for Customers.”


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here