Creating the Ultimate Customer Experience: Is Yours a Job, Career or a Calling?


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A wonderful friend and mentor of mine once explained the difference of a job, career and calling to me. He explained that how we make a living can be the route to happiness especially when we are doing what we truly love and what we are meant to do.

He said that our work generally falls into one of three categories:

A Job – something we do for the money,

A Career – something we do for the perceived opportunity for advancement,

A Calling – something we would do for the sheer love of doing it regardless of whether or not we get paid.

As you look around and observe your staff next week, see if you can spot those who are there for the love of the work. If you are able to spot them, so can your customers and customers enjoy working with employees who have a passion for their work.

Ask yourself the following questions:

1. How can I keep these employees at the front of my operations and in touch with my customers as often as possible?

2. How can I create more opportunities for employees to experience their “calling”?

Enjoy the week ahead and may you be one of the lucky ones, who truly loves what you do for a living.

Republished with author's permission from original post.

Angela Megasko
Market Viewpoint, LLC
After many years of fine-tuning her marketing skills in corporate America jobs, Angela decided to venture out on her own. Being the daughter of an entrepreneur, it was only natural for her to be interested in starting her own company. In 1996, Angela established Market Viewpoint, a market research firm specializing in mystery shopping.


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