Continuous Improvements of Olympic Proportions


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I’ve written previously about my kids’ Taekwondo classes and have also shared the values instilled by their Master Instructor, including how they relate to the customer experience. Indulge me for one more story. (OK, there might be more in the future!)

In honor of the 2012 Summer Olympics, my post today is about a great story the Master Instructor told a few weeks back. (A little background on him. He’s a 4-time U.S. National Champion and was a member of the US Olympic Training Center Resident Athlete Program, which means he had the opportunity to train with the best athletes and coaches in the world.) The story goes as follows, as told by our Master Instructor about his coach.

The morning after watching an Olympic track event, Coach was walking on the beach. He saw the athlete who had won the gold medal in his race the night before; it was 6:00 AM, and the athlete was out for a run. Coach asked him what he was doing out so early, and the athlete’s response was simple: “Training for the next Olympics.”

A couple of lessons here, for athletes and leaders alike:

  • Stay sharp
  • Stay focused, don’t get distracted, keep your eye on the goal
  • Know your purpose
  • Be self-disciplined
  • No excuses
  • Never stop, never give up
  • Never rest on your laurels
  • Never be satisfied
  • Always strive to improve
  • Do the unexpected
  • Make sacrifices
  • Keep on training

Once you’ve reached one goal, set and prepare for the next one, strive for the next level. Your best performance today may not be your best performance tomorrow. Your best performance today may not win the race tomorrow. The world is changing and evolving, as is your competition. And so are your customers and their needs.

No one ever said this was easy. The journey continues…

Continuous improvement is better than delayed perfection.” ~Mark Twain

Update: Thank you @gostonemantel for the reminder: celebrate your success! Definitely take a moment to take in everything that you’ve achieved, thank those around you who have helped you reach your goals, and recognize those who have been instrumental in your success.

Republished with author's permission from original post.

Annette Franz
Annette Franz is founder and Chief Experience Officer of CX Journey Inc. She is an internationally recognized customer experience thought leader, coach, consultant, and speaker. She has 25+ years of experience in helping companies understand their employees and customers in order to identify what makes for a great experience and what drives retention, satisfaction, and engagement. She's sharing this knowledge and experience in her first book, Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business).


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