Graham Technology, a provider of customer-oriented business software and services, will this week celebrate the first birthday of its flagship customer interaction platform, ciboodle. Launched a year ago at the Call Centre Expo tradeshow in Birmingham, ciboodle returns to the event this week after a hugely successful 12 months of business.
ciboodle is Graham Technology’s process-driven customer interaction platform for contact centres. Loaded with contact centre-specific features, and highly agile to adapt to specific business needs, ciboodle is a refreshing alternative to the rigid CRM and telephony software packages prevalent in today’s contact centres.
Since its launch in September 2006, ciboodle has recorded success after success, sealing 11 new customer wins, spanning seven industries and five countries. This success has seen Graham Technology recognised in four major analyst reports from industry leading firms including Gartner and Forrester Research.
“What a year it has been,” said Paul White, Chief Marketing Officer at Graham Technology. “It was a massive business decision to move this company from its service-oriented model to providing a software bundle like ciboodle, but this year has proven to be a tremendous success and has laid the best possible foundation for the future.”
Call Centre Expo runs from September 26 – 27 at the Birmingham NEC. Visitors can find Graham Technology at booth D20.
At this year’s event, visitors to the booth will be able to experience an in-depth demonstration of ciboodle’s extensive CRM capabilities. In addition, birthday celebration activities are planned throughout the event, with cake and drinks being served at 3pm on the 26th, and beers available on stand at the end of both days.
About Graham Technology
Graham Technology specialises in contact centre software and services. Since 1986, Graham Technology has worked with blue-chip organisations striving for operational excellence and who, in partnership with Graham Technology, have realised exceptional return on investment.
Headquartered in Scotland, Graham Technology has seven global offices, supporting a worldwide customer base. With its flagship customer interaction software, ciboodle, the company has become recognised as one of the most visionary CRM solution providers in the world. www.grahamtechnology.com
