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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 753
Customer Experience
Good Strategy and Bad Strategy: What is the kernel of a strategy? (Part I)
Maz Iqbal
-
September 10, 2012
Are Your Customers on Your Team?
Dr. Janice Presser
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September 10, 2012
Voice of the Customer: Value will only be created if true change is driven from the customer feedback.
Keith Schorah
-
September 10, 2012
Paralympics London 2012: From Customer Delight To Customer Devotion!
Andy Hanselman
-
September 10, 2012
What do you see in a Gemba Walk
Joseph Dager
-
September 10, 2012
Perceptions, Relevance and our Digital Buyers
Rebel Brown
-
September 9, 2012
The path to purchase is changing in business to business (b2b) too
Neil Woodcock
-
September 9, 2012
The rollercoaster of emotions your communications bring
Kim Proctor
-
September 9, 2012
Making Assumptions About The Buyer’s Journey
Ardath Albee
-
September 9, 2012
You Are Not an Island
Chip Bell
-
September 9, 2012
Be a Better Marketer – Stop “Marketing!”
Kathy Klotz-Guest
-
September 9, 2012
Misleading information: a two way street for consumers and purveyors?
Vijay Dandapani
-
September 8, 2012
Today’s patient experience – and lessons for tomorrow
Linda Ireland
-
September 7, 2012
Why Intuit failed internationally
Christopher Brown
-
September 7, 2012
Connecting People to a Culture of Connection
Joseph Michelli
-
September 7, 2012
Whom Do You Trust as Your Mobile E-Wallet Provider?
Patricia Seybold
-
September 7, 2012
Why your organisation is not customer-centric even if it is customer-centric
Maz Iqbal
-
September 7, 2012
ROI of Customer Feedback
Peter Leppik
-
September 7, 2012
Why Costco Discounts Postage Stamps — and why it matters.
Micah Solomon
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September 7, 2012
How, When, & Where Customers Want Personalized Recommendations
Patricia Seybold
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September 7, 2012
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Amit Patel
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