Believe in the Power of Customer Service


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“Belief is not an idea that the mind possesses but an idea that possesses the mind.”

Customer service quality is a manifestation of your customer care and the degree of your customer focus.

The degree to which you go to serve your customers shows the true essence of the existence of your organization.

Reflection of inner values

Service is a reflection of your values, philosophy, ethics, beliefs, attitudes, and behaviors.

What you ultimately do or don’t do for your customers will impact the end result for your organization.

Building upon the foundation of success

Building upon the foundation of serving customers leads to greater satisfaction, increased customer retention, and paves the way for customer loyalty and advocacy.

Believe in the power that customer service has in transforming the nature of your business relationships. Believe in the connection between customer loyalty and new opportunities for growth. Believe that customer focus is not only a feel-good business endeavor, but a requirement for long term business success.

Republished with author's permission from original post.

Flavio Martins
Flavio Martins is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise authentication services and high-assurance SSL certificates trusted by thousands of government, education, and Fortune 500 organizations. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty. Blog: Win the Customer!


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