Bad Customer Experiences Are More Expensive Than You Think


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How much does a bad customer experience cost? The number may surprise you.
I read an article on yesterday that shared results from the Tealeaf 2010 Online Transactions Survey conducted by Harris Interactive.

The survey concluded that online retailers may have lost a whopping $44 billion due to poor online customer experiences. The number is shocking, but not that surprising to me. Online retailers are especially open to people shopping with their customer experience wallets. The next retailer isn’t down the street or across the town. They’re only a click away.

You can read the full article at FastCompany and view the infographic, which I’ve also included here.

customer experience infographic

Republished with author's permission from original post.

Tim Sanchez
ABIS Consulting Group
Tim Sanchez is dedicated to promoting remarkable customer experiences through leadership and personal development.


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