Tue Søttrup
Tue Søttrup
As Chief CX Evangelist at Dixa and an Ambassador of the ECXO, I am passionate about customer service and engagement. I truly believe that software can empower customers and businesses to build stronger bonds, be more efficient and increase productivity to unprecedented levels.
Chatbots and self-service: the good, the bad and the right way to use them
Whether it’s asking Siri to tell us the weather outside or tracking the status of an order through a chatbot on an e-commerce site,...
The Great Resignation and customer service
The Great Resignation, the Big Quit, the Turnover Tsunami - whatever you want to call it, is a growing trend in the world of...