Tue Søttrup
Chatbots and self-service: the good, the bad and the right way to use them
Whether it’s asking Siri to tell us the weather outside or tracking the status of an order through a chatbot on an e-commerce site, we are now interacting with virtual assistants and technologies that power automated experiences on a daily basis. The potential for...
The Great Resignation and customer service
The Great Resignation, the Big Quit, the Turnover Tsunami - whatever you want to call it, is a growing trend in the world of work that is taking off across the globe. But what exactly is it, what consequences might it have for the...