Dick Wooden
CRM specialist to help you get the answers you need with sales, service, and marketing CRM software. I help mid-sized businesses select, implement and optimize CRM so that it works the way their business needs to work. My firm is focused on client success with remarkable customer experience, effective marketing and profitable sales using CRM strategy and tools.
Remember when you were a child and wanted your way about something? If Mom or Dad gave a vague response to a request such as,...
Remember when you were a child and wanted your way about something? If Mom or Dad gave a vague response to a request such as,...
The Six Laws of Customer Experience: Law #4 Unengaged employees.. We've all been there. We go into a store to purchase an item, and unsure…
Business developers know that good customer relationships lead to business growth, but with so much information bombarding you, where should you set your attention?...
Yesterday's blog discussed Law #1: Every Action Creates A Personal Reaction. Recently when Carlie and I were on vacation in Alaska we sat across from...
Last week's blog underscored the importance of customer relations managers living by The Six Laws of Customer Experience, as created by industry leader Bruce...
Where to Begin and End: With the Six Laws for better Customer Relations We all know that customer relationship matters, but with all the competing...
When we get a phone call with a new prospect inquiring about contact or customer management one of the first statements we hear is...
11 Simple Ways Business to Business Companies Can Be More Social Today. Full Hubspot Inbound Markeing blog article, here. When making the transition from traditional...
When your business is small, alignment is easy. Everyone is on the same page. Your staff isn't that big, and they're all on board...
I always remember a statement by Sir Isaac Newton, the man who developed the principles of universal gravitation. He is quoted as saying,...
As we coach entrepreneurs and the implemention of Customer Relationship Management systems, we always help clients consider the role of "change." A key...
"How do I..." is not the first question you need to answer if you want to improve your marketing. Sure, we hear it all the...
As a Sage Business partner and small business entrepreneur focused on our clients' success, we strive to understand our clients' desired outcomes, both short...
Let me explain. When a business gets big enough, the CEO hires managers. They answer to the CEO, and they each have people whom they...
In the next series of blog posts we are going to discuss 11 critical mistakes that salespeople make with their CRM and how they...
I have worked with many an entrepreneur who could greatly improve their business results with a better team. Harvey Mackay has always had a way...
Although there are many schools of thought regarding management styles in the workplace, there seems to be a common denominator in the relationship between...
A journey starts with the first step. Here are 7 ways the Inbound Marketing University has helped me and my business help my clients... and...
It's rare to be a one-of-a-kind business, with no competition. If that describes your business, you are fortunate, assuming there is a demand...