Vicki is the Client Relations Coordinator for LookOut Software and a SharePoint CRM Power User, Blogger, Video and Digital Media Producer. "Winning with CRM" features articles from experts in training, consulting, integrating and developing SharePoint CRM solutions. Visit SharePointCRM for more information.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.