Home Authors Posts by Shai Berger

Shai Berger

Shai Berger
Shai is the co-founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. His experience and accomplishments within the customer service industry has positioned him as an influencer in the space. Previously, Shai was the co-founder and CEO of Streamcheck. He holds Master's degree in Engineering Physics from the University of Toronto.

Dear New Owners of Twitter: Don’t Screw Up This One Thing, Please

Right now, the only news story you’ll see about Twitter is speculation about who will acquire the $12B company. It's a sad fate, but...

The New Customer Service Lexicon

It’s amazing how quickly things are moving in the customer service space: new channels (e.g. chat & bots), new behavior (e.g. a preference for...

New Posts