Seth Grimes consults on technology product and market strategy -- natural language processing, text analytics, sentiment analysis, and emotion AI -- via Washington DC based Alta Plana Corporation. He organizes the CX Emotion conference and the Emotion AI Conference. Follow him on Twitter at @sethgrimes.
Is your business really responding to consumer needs and wants, as the customer sees them? Are you truly customer-centric, or is your customer experience...
Emotionally intelligent design is design that recognizes and respects human emotion, and it's especially important in today's tech-infused world. The designer aims to humanize...
I joined Vision Critical on September 13 for this year's Customer Intelligence Summit in Washington DC, an upbeat conference despite an attendance hit due...
The broadcast era is decades dead; today, conversations count – interactive, iterative commerce, driven by personality, opinion, and emotion. Today, the customer journey spans...
A few sentences jump out at me, from an interview I conducted recently with customer-experience expert Peter Dorrington. "Behavioral economics and psychology show us that...
Clarabridge is one of a handful of companies that have revolutionized customer experience management, by providing an enterprise-grade technology platform for systematic measurement and...
We'll be discussing the United passenger ejection for years, the incident was that bad. Worse, it was unnecessary. Circumstances were stressful, but the whole...
Emotion influences our personal relationships, business choices, and buying decisions. That's emotion in the moment -- situational and reactive -- as well as attitudes and...
You've seen the stats: Companies that focus on customer experience (CX) -- on positive brand-consumer interactions -- win additional purchases, loyalty, favorable word of...
Digital marketers talk of earned, owned, and paid media -- when others tell your story via their preferred channels (earned), when you maintain the platform...
Our thesis: Language technologies -- text, speech, and social analytics -- natural language processing and semantic analysis -- are the key to understanding consumer, market, and...
(Part 2 of an Attensity/text analytics update. Click to read part 1, Attensity Doubles Down: Finances and Management.) Attensity ex-CEO Kirsten Bay's LinkedIn profile states her Attensity...
Attensity, founded in 2000, was early to market with text analytics solutions. The company's "exhaustive extraction" capabilities, referring to the use of computational linguistics...
I recently posted an article, Metadata, Connection, and the Big Data Story, covering the big-data analysis process as applied to "human data" that is communicated in intentionally...
I post a yearly look at the Text Analytics industry -- technologies and market developments -- from the provider perspective. This year's is Text Analytics...