Scot Harris | CustomerThink

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Scot Harris

Scot Harris is a senior director of market strategy in Convergys' Customer Management business, responsible for the communications vertical.

A Proactive Approach to Managing Customer Service in the Age of Social Media

Scot Harris - August 31, 2011

News or other commentary, good or bad, travels fast and far via social media. According to Social2B, Twitter users are, in total, generating an...

New Posts

Four Strategies to Revolutionize B2B Revenue

Kelly Waller - May 2, 2024

CX Design Part I: How Leading Enterprise Tech Firms Overcome Complex Challenges

Ricardo Saltz Gulko - May 2, 2024

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Denyse Drummond-Dunn - May 2, 2024

Mastering the Digital Landscape: Crafting a Winning Social Media Marketing Strategy in 2024

Keval Padia - May 2, 2024

7 Amazing Ways Costco Boosts The Consumer Economy

Jenn McMillen - May 2, 2024

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