Shannon Cherry
Shannon Cherry
Marketing Coordinator for Knowlagent Call Center Management Solutions. Responsible for developing advertising campaigns, webinars, white papers, landing pages, press releases, case studies and various sales tools.
A To-Do List for the Call Center Agent?
Do you ever consider that your agents are the only people within your organization that function without an ongoing to?do list? Granted, agents need to...
Contact Center Shrinkage Survey
Knowlagent recently conducted a survey with over 100 respondents to answer some important questions about shrinkage. Our intent was to determine how much time...
How Coca-Cola Drives Supervisor Adoption
As part of our recent Customer Advisory Council, Tina Bjork, customer care e-Learning manager for Coca-Cola Refreshments, shared some of her team's best practices...
It’s Not Just For Call Center Training Anymore
In the world of call centers, a certain amount of shrinkage is expected. In every center, there will be some time each week when...