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Sarah Chambers

Sarah Chambers
Yoga teacher, self-diagnosed Twitter junkie, and recent import to London via Vancouver. Sarah is passionate about keeping customers loyal through amazing customer service, and works at Kayako on content and community.

Book Review: Chief Customer Officer 2.0 by Jeanne Bliss [win a copy!]

We can’t believe it’s been 10 years since Jeanne Bliss’ first book on the Chief Customer Officer (CCO) was released. Chief Customer Officer :...

How the Paradox of Choice affects Customer Support

We like to think that the more choices we have, the happier we are. More choices equals more freedom, right? Who doesn’t like freedom?...

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