Sarah Hedayati
Sarah Hedayati
Sarah Hedayati is an advocate for providing customers the best experience possible, and author at Impact Learning Systems.
Developing Customer Relationships: A Tip From Our Field Service Engineers
If you're like other people interested in customer service, you're constantly on the lookout for ways to develop customer relationships. Some customers are...
Five Essential Call Center Management Skills
When you hear "call center management," most people immediately think metrics. While metrics are important, call center management can and should incorporate more. Call...
Is it Possible Frontline Employees Don’t Understand Service?
What happens when your frontline employees don't seem to have customer service skills? Customer service is more than being polite and helpful. Service needs...
Building Rapport and Maintaining Meaningful Relationships
If your business relies on satisfied customers, your staff needs to understand how to build rapport and maintain a positive relationship with customers. According...
Longstanding Loyalty
I used to go to the same Chinese Restaurant weekly growing up. My family celebrated birthdays, graduations, and other fun celebrations at this restaurant....