Home Authors Posts by Sam Klaidman

Sam Klaidman

Sam Klaidman
After a career in R&D and Manufacturing, I moved into Service Management and consulting. I like consulting the best. I enjoy speaking with people and sharing my experiences by writing articles and posts. I feel good when I am teaching something informally.

Building Customer Loyalty in Manufacturing Companies: The Role of Value Creators and Maintainers

Customers buy products and services because they need the outcomes they will receive from owning or using them. When the buyer has a choice,...

New Posts