Sam Klaidman | CustomerThink

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Sam Klaidman

After a career in R&D and Manufacturing, I moved into Service Management and consulting. I like consulting the best. I enjoy speaking with people and sharing my experiences by writing articles and posts. I feel good when I am teaching something informally.

Building Customer Loyalty in Manufacturing Companies: The Role of Value Creators and Maintainers

Sam Klaidman - February 20, 2024

Customers buy products and services because they need the outcomes they will receive from owning or using them. When the buyer has a choice,...

New Posts

Use Knowledge Graphs to Improve Experiences Throughout the Customer Journey

Seth Earley - April 30, 2024

How to zohotize a global business

Thomas Wieberneit - April 30, 2024

5 Types of Stories Leaders Need to Tell

Mukesh Gupta - April 30, 2024

5 mistakes to avoid in Consumer Duty outcomes testing

Charlie Williams - April 30, 2024

The Bright & Shiny B2B Customer Experience Map

Michael Hinshaw - April 30, 2024

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