Nearly 40 years in Sales and Marketing across a variety of industries has given me a wide perspective on what works and what doesn't. Core services include,1-2-1 Sales and Sales Manager coaching, process analysis, and content marketing, among others.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.