Ryan is SVP at Nexidia - the leader in interaction analytics. He responsible for leading Nexidia's Strategy and Services where he creates customer strategies for the Fortune 100. He is: a recognized expert in using behavioral / business analytics, author, keynote. Prior, Pellet was a VP at Convergys. There, he led both the Center for Applied Customer Analytics, and Global Consulting – using CVG's 2 billion+ customer interactions. A serial entrepreneur, Ryan founded the Finali Group, which was acquired by Convergys. He also was an executive/founding contributor to Accenture's CRM Practice.
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