Ryan Pellet
Ryan Pellet
Ryan is SVP at Nexidia - the leader in interaction analytics. He responsible for leading Nexidia's Strategy and Services where he creates customer strategies for the Fortune 100. He is: a recognized expert in using behavioral / business analytics, author, keynote. Prior, Pellet was a VP at Convergys. There, he led both the Center for Applied Customer Analytics, and Global Consulting – using CVG's 2 billion+ customer interactions. A serial entrepreneur, Ryan founded the Finali Group, which was acquired by Convergys. He also was an executive/founding contributor to Accenture's CRM Practice.
State of the Art Solutions – Then and Now
I decided to clean out my drawer of obsolete electronics over the weekend. It’s my equivalent of the kitchen junk drawer, only filled with...
Survey Says… Not Enough Information
Tried and True. Or is It? Those of you following my blog posts know I travel a lot. I'm that guy – the one...
Finding Your Stride with Interaction Analytics
Like many, I was captivated by Laura Hillenbrand's book Seabiscuit, and the subsequent movie that followed. It told the story of a racehorse...
Making Your Winnings Last: Applying Governance to Interaction Analytics
We've all heard the story. The "average joe," who's worked a regular job and lived a pretty contented life, happens upon the right...
How an Interaction Analytics Team is Like a Pro Golfer’s Entourage
Like many golf fans, I was glued to the end of the broadcast of the 142nd Open Championship in Muirfield, where Phil Mickelson won...