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Rohit Fotedar

Rohit Fotedar
HCL Technologies
Rohit is performance driven IT leader with 15+ years of experience in Customer Experience, Digital Transformation, Customer Advocacy, Program Management and Software Development. He has worked with customers across different industries and has experience in rolling out Strategic Programs/Initiatives around Customer Centricity, Digitization, Voice of Customer, Value Adds and Enterprise Analytics. Rohit is certified PMP® from PMI (Project Management Institute).

Redefining Customer Experience with artificial intelligence (AI)

Artificial intelligence(AI) is changing the way companies are engaging with their customers in an unprecedented manner. Some of the latest projections suggest that by...

Customer Advocates: Do organizations really need them?

In today’s business landscape where every employee has the responsibility to make their customer happy do organizations need specific Customer Advocates? Well it all...

Manage your Customer Expectations well to keep them ‘Delighted’.

Most of us would agree to the fact that it’s important to manage our customer expectations but how many of us do it well? What...

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