Rohit is performance driven IT leader with 15+ years of experience in Customer Experience, Digital Transformation, Customer Advocacy, Program Management and Software Development. He has worked with customers across different industries and has experience in rolling out Strategic Programs/Initiatives around Customer Centricity, Digitization, Voice of Customer, Value Adds and Enterprise Analytics. Rohit is certified PMP® from PMI (Project Management Institute).
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.