Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
All Content
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Search
About Us
Terms of Use
Privacy Policy
Advertise
How to Contribute
Join
Log In
Sign in
Welcome! Log into your account
your username
your password
Forgot your password? Get help
Create an account
Create an account
Welcome! Register for an account
your email
your username
A password will be e-mailed to you.
Password recovery
Recover your password
your email
A password will be e-mailed to you.
CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
All Content
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Authors
Posts by Rob Lee
Rob Lee
Rob Lee
Swyft Technology
-
Location Based Marketing. It’s not just for Retailers.
Rob Lee
-
February 10, 2011
This past Holiday season we witnessed location based marketing starting to fulfill its promise The huge growth of Smartphones feeding the empowerment of proud, app...
Doing More with Less in the Contact Center
Rob Lee
-
November 2, 2010
I'm always encouraged when our customers discover ways of using our solution that we never envisioned, but add value in unexpected ways. I was...
New Posts
Advocacy And Ambassadorship: Connecting the Dots Between Employee Attitudes, Emotions, and Actions, Brand Perception, and Customer Behavior
Michael Lowenstein
-
October 4, 2024
NICE’s 1CX could be a game-changer for solving knotty customer problems
Adrian Swinscoe
-
October 4, 2024
How AI Helps Me Read Minds As a Customer Success Manager
Aidan Hickman
-
October 4, 2024
Webinar: why salespeople cannot rely on generic value propositions
Bob Apollo
-
October 4, 2024
Navigating Digital Transformation With Function-First Thinking
Nidhi Dubey
-
October 4, 2024