Raj Mendes
Raj Mendes
Raj is the founder and Managing Director of The Customer Experience Company. He is a seasoned executive having built a career in management and technology consulting with organisations including Accenture, Ernst & Young and Cap Gemini. At Ernst & Young and Cap Gemini, Raj held senior leadership and operational roles at both a local, Asia-Pacific and global level. In his client facing roles, he directed projects and managed client relationships within the financial services and telecommunication industries
The 5 P’s of Customer Experience
What does a business leader need to do to achieve exceptional customer experience results? New ways of thinking are required to be successful at improving...
All business transformation should be customer-centric.
Ever taken a medicine that tasted good and therefore suspected it wouldn't work? I'm having that sensation in business at the moment – let...