With significant years in IT industry, Rahul Goswami is an Indian Author & Poet and works in the areas of Sales and Solution Support Consulting, based out of Bangalore (India). A certified consultant in Sales & Marketing Advisory services, Rahul is also a member of "Academy of American Poets", and loves to explore his poetic writings to drive creative transformations in his works. With his viewpoints covered in Indian media publications, Rahul likes to write in the areas of Sales Effectiveness, Technology & Business Marketing.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.