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Philip Watt

Philip Watt
Philip is an independent customer experience consultant based in Oxford, UK. He is an expert on customer-centric strategy, from user experience design to technology deployment. He has worked with many organisations in change and transformation programmes to improve their customer experience.

Digital Transformation for Analogue Customers

Digital channel shift, digital transformation, digital enablement… there is no doubt that digital is the word everyone uses for customer experience in 2017. But...

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