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Nathalia Theyer-McComb

Nathalia Theyer-McComb
Customer Lens Consulting
Nathalia Theyer-McComb is passionate about building customer centric organizations that deliver exceptional customer & employee experiences. She has worked with all levels of leadership & employees in the high tech, travel, finance and telecommunications industries. Her areas of expertise include customer experience management, creating high performing sales organizations, employee engagement, and change management.

How do your customer’s shoes feel? Too tight or just right?

Have you ever put on your customer's shoes? How does it feel to be a customer of your organization? Good, bad or ugly... it's...

Dry cleaner strikes again

Did you read my post about the "dry cleaning incident"? The one where they 'forgot' to tell me the buttons on my jacket were...

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