Nick Hedges is a 15 year veteran of the Internet and SaaS industries, has spent the last five years helping organizations accelerate sales performance, and is currently President and CEO at Velocify. Nick is a Fulbright Scholar, holds an MBA with Distinction from Harvard and a bachelor's from Manchester University.
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Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.