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Mark Orlan

Mark Orlan
Mark Orlan is Managing Partner with Convercentric Inc., a Social Customer Experience innovation consultancy, Mark has consulted with leading brands such as Timberland, Holt Renfrew, Rogers, Standard & Poors, BMO, and Liberty Travel in technology, Voice of the Customer, and other customer experience-related initiatives. He has personally managed online Social Communities for Kimberly Clark, Hasbro, Saputo, Van Houtte, Schulich School of Business Alumni, and Heritage RESPs. A native of Toronto, Mark is married with 3 kids and enjoys time with his family, cycling, reading, and good food.

J.C. Penney just lost a community of 3 Million Facebook fans. Where’s the Strategy in that?

Bowing under pressure, and trying to bring customers back into the stores, CEO Ron Johnson announced last week that J.C. Penney will be bringing...

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