Marci Kirkpatrick
Marci Kirkpatrick
Marci Kirkpatrick is the Director of Customer Experience (CX) Programs at SurveyMonkey, a global leader in online surveys and forms. An energetic CX professional, in her role Marci is focused on understanding client needs to ensure their programs are successful, whilst allowing them to provide the best experience possible for their customers.
3 reasons why data-based insights are key to delivering a winning customer experience
The customer experience (CX) landscape is changing fast as new technologies accelerate digital transformation, consumer behaviors and expectations evolve, and social media allows for...