Mike Schultz is a best-selling author of Rainmaking Conversations, Insight Selling, and Virtual Selling. He's the Director of the RAIN Group Center for Sales Research and President of RAIN Group, a global sales training company. He and RAIN Group have helped hundreds of thousands of salespeople, managers, and professionals in more than 73 countries improve sales results and unleash their sales potential.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.