Mike Borek
Mike Borek
Mike Borek is VP of Marketing & Business Development at SkyCreek, a leading provider of contact management and customer experience management solutions. During his career, Mike has driven product strategy and business development efforts at MCI, NTT America, Sun Microsystems, Presidium, Cysive, Digital Sandbox, American Management Systems, Router Solutions, Inc. Mike holds an MBA from the Robert H. Smith School of Business and an undergraduate degree in Information Management and Technology from Syracuse University.
Empowering Front-Line Employees to Align with Brand Standards
A recent Deloitte survey validated that 62% of companies recognize that the customer experience provided by contact centers is a key competitive differentiator. However,...