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Maureen Gorman

Maureen Gorman
Maureen Gorman has more than 10 years of business writing experience and currently serves as Editor of two b2b newsletters, published by Progressive Business Publications: Communication Bulletin for Managers and Supervisors and The Nonprofit Board Report. Learn more about PBP's newsletters at Progressive Business Publications Reviews.

Not Getting Any Easier – 4 New Challenges in Customer Service

Customer service has gotten more difficult in the last few years. The reason: That technology offers an alternative to picking up the phone. If customers...

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