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Maureen Gorman

Maureen Gorman
Progressive Business Publications
Maureen Gorman has more than 10 years of business writing experience and currently serves as Editor of two b2b newsletters, published by Progressive Business Publications: Communication Bulletin for Managers and Supervisors and The Nonprofit Board Report. Learn more about PBP's newsletters at Progressive Business Publications Reviews.

Not Getting Any Easier – 4 New Challenges in Customer Service

Maureen Gorman -
Customer service has gotten more difficult in the last few years. The reason: That technology offers an alternative to picking up the phone. If customers...

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