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Mark King

Mark King
Mark King, SVP Europe and Africa, has been transforming the way that contact centres run for more than 20 years on a global scale, spending the last five years at the helm of Aspect's Europe and Africa arm. He is responsible for the company's continued dominance of the contact centre technology market in the region, and with his team of customer service experts, has changed the way that big brands engage their customers worldwide.

Omni-Channel Service Could Make Fast Food Even Faster

Fast food is something that many of us enjoy; being able to receive whatever food you crave quickly, and with minimal effort, makes it...

When Bad Customer Service Happens – And What to Do About It

Since the festive period, we have seen some of the UK’s worst floods and winds for some years, particularly because they came so suddenly....

“Comics Serve True” for Netflix as a Personalised Touch Goes Viral in Hours

Terrible anagram aside in this blog's title, recently we all saw humour win many consumer hearts by a customer service employee at Netflix. This...

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