Marga Dela Cruz is a thought leader and a consultant in data analysis and data visualization. She works in Mapline, a business mapping software that helps organizations simplify data and use it to optimize logistics, enhance market planning, identify growth opportunities, or mitigate market risks.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.