Marchai Bruchey
Marchai Bruchey
As the Chief Customer Officer at Thunderhead.com, Marchai Bruchey is responsible for customer experience, acquisition, retention and success: bringing the voice of the customer to the boardroom table. Marchai has more than 30 years of experience in sales, marketing and strategic alliance management in the technology industry.
Three Tips on Navigating the Modern Customer Landscape
The face of customer engagement has changed. Breakneck advances in social and mobile continue to feed customer expectations for real-time response from brands. Here...
Who Owns the Customer Experience?
Much is written today about customer experience – in fact, only this week, Director Magazine UK published an article I wrote about that very...