Lynn Stevens

Avoid Conflict of Interest in Your Data Supply

Lynn Stevens -
Eliot Spitzer, attorney general of the state of New York at this writing, wasn vigilant against conflicts of interest in the financial world. He imposed massive fines on American banks for allowing their investment banking departments controlling a flotation to unduly influence the analyst...

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Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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