Kristina Wiliams is working with a major call centers outsourcing company. Since her association with the industry is more than five years old, she has worked in different areas. Her expertise, experience and knowledge have helped him reach a managerial position. She generally writes useful articles to express her opinion on various issues related to customer service.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.