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Kelly Hoopes

Kelly Hoopes
Kelly Hoopes is manically focused on improving the customer experience by helping companies realize the value of listening to, responding to and taking care of the customer. With an accomplished career as a results-oriented leader, he leverages creativity to design and build innovative process solutions, elevating a company's service and support functions to a higher standard of performance.

Long Customer Satisfaction Surveys Stink

There’s something incredibly frustrating when you take an online customer satisfaction survey that ends up taking longer than expected to complete. It’s obvious...

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