Keith Pearce | CustomerThink

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Keith Pearce

Vice President, Solutions Marketing, Genesys

The hidden key to reducing customer churn in Insurance? Reduce your customers’ effort

Keith Pearce - February 8, 2013

How setting up a Customer Effort Index can radically increase Top-Line Revenue We've all experienced one of the greatest paradoxes in the insurance industry –...

New Posts

Four Strategies to Revolutionize B2B Revenue

Kelly Waller - May 2, 2024

CX Design Part I: How Leading Enterprise Tech Firms Overcome Complex Challenges

Ricardo Saltz Gulko - May 2, 2024

The CMOs 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement

Denyse Drummond-Dunn - May 2, 2024

Mastering the Digital Landscape: Crafting a Winning Social Media Marketing Strategy in 2024

Keval Padia - May 2, 2024

7 Amazing Ways Costco Boosts The Consumer Economy

Jenn McMillen - May 2, 2024

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